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FAQ
Find the answers to some of the questions people ask us most often. If you still have questions, please feel free to contact us via email. We’d be happy to help!
- Do I need any specific software to use the Paper Coterie website?
Make sure you have the latest version of Adobe Flash installed. You can find it here: http://get.adobe.com/flashplayer/. We have had the best results using Mozilla Firefox for your browser. You can find that here: http://www.mozilla.com/en-US/firefox/new/. Internet Explorer version 8 or newer and Safari version 5 or newer will also work.
- Is there a minimum order?
No, there is no minimum order on any of our products. You can order as much or as little as you’d like!
- How long will it take to receive my order?
It takes 5 days for each order to be printed and prepared for shipping. Shipping time depends on the method you choose. We do offer expedited shipping options, including overnight.
- Do you ship internationally?
Yes, we do! Shipping rates vary based on the destination of the shipment. Here is a list of all the countries we currently ship to.
Australia
Brazil
Canada
Cayman Islands
China
Cyprus
Germany
Italy
Japan
Mexico
Netherlands
New Zealand
Norway
Panama
Singapore
South Africa
Spain
Sweden
Switzerland
United Kingdom
- Can you ship to Army Post Office (APO) or Fleet Post Office (FPO) addresses?
Yes, we can ship to all U.S. Armed Forces addresses.
- Can I ship my order to multiple locations?
Unfortunately, we cannot ship to multiple locations from a single order at this time. For now, if you want to ship orders to multiple locations, you’ll have to place each order separately. But please check back for future upgrades.
- Paper Coterie Return Policy
We have a 100% satisfaction guarantee policy. So if for any reason you are not happy please contact us so we can get you taken care of.
If you receive your item and it is damaged (manufacturing or shipping) please contact us. We will reorder the item for you at no charge. We don’t require items to be shipped back however we do need a photo of the issue e-mailed to us along with the order number.
- How do I save my changes?
There is a “Save” button in the bottom right of the build screen. Click this button before you navigate away from your project.
- Do I have to replace the text that is already in the book?
No, but remember that the text that is not modified will be printed in your book as it is displayed in “Preview” mode. For example, if you choose not to change the word “enjoy” in a book, that word will appear in your finished book. “Insert your text here”, however, will not appear in your finished book if you choose not to add text.
- How do I add a text box to my book?
Click on the “Text” tab and drag a text frame onto your project.
- What is the recommended photo size for building a book?
For the highest quality results, we recommend uploading photos that are at least 300 dpi. Large files (images that exceed 10MB) cannot be uploaded.
- How do I add a page?
At the bottom right of the screen, click the “plus” sign to add a page. Keep in mind, there’s a $1 charge per additional sheet (a sheet consists of a front and back page.)
- How many pages are in each book?
Hardcover books can range from 20 to 140 pages, and swatch books are 22 or 30 pages.
- How to I delete cookies in Internet Explorer?
Log into your browser, select the Tools tab, and click Internet Options. Then, under Browsing History, click Delete. Then in the Delete Browsing History box, click Delete Cookies. Or choose Delete All to delete all saved passwords, temporary files, history, and form data. Then when done deleting, click OK, log out and then back into the browser.
- How do I delete cookies in Mozilla Firefox?
Click on Tools, then Options (or Edit / Preferences on Linux) and select Privacy. In the Cookies panel, click Show Cookies. To remove a single cookie, click on the entry in the list and click the Remove Cookie button. To remove all cookies, click on the Remove All Cookies button.
- Will my photos be corrected for blurriness or distortions?
No, our software does not correct individual photos in your book. Carefully edit your photos for clarity, lighting adjustments, etc. before uploading them to build your book.
- What should the resolution should on my photos be?
If you use a good quality digital camera or scanner at a high resolution and with minimal compression, you will be very happy with the results. The term “Resolution” relates to the number of pixels. In order to produce a satisfactory photographic print, your Digital Photo should have a resolution of at least 400 x 600 in its original size for a satisfactory 4″ x 6″ photo.
- Can I use scanned images?
Yes, but try to use a file with a resolution between 600 x 800 and 768 x 1024. If the scan is any larger, it will take a long time to upload and will occupy a lot of disk space on your computer.
- What file format works best?
We can only use JPGs in the build process.
- Are there any space limits to the photo albums?
No. You can upload as many images as you’d like.
- Is the Online Web Album PC and Mac Compatible?
Yup.
- Image resolution suggestions
Image Resolution Maximum print size 640 x 480 Absolute minimum resolution for 4×6 (results will vary) 1024 x 768 Minimum recommended resolution for 4×6 1152 x 864 Minimum recommended resolution for 5×7 1600 x 1200 Minimum recommended resolution for 8×10 or larger
- How do I set up an account?
To set up an account go to our home page and click sign in. Click become a member and fill out your information.
- I forgot my password how can I change it?
Click sign in. Click on forgot password. Enter your e-mail address in the space and click retrieve. You will receive an e-mail shortly with a link allowing you to change your password.
- Can I delete photos?
Yes you can! Just go to my photos and click on the box by the photo you want to delete then click delete. If a photo is in use by a project however it cannot be deleted until that project is deleted as well.
- Can I change the cover for the coilbound books?
No, the coilbound books have a clear plastic front cover and the back is a black plastic cover. You will be seeing your first page through the front cover, so you can change that.
- Can I use multiple promotional codes on one order?
No, you can only use one promotional code per order.
- I just placed my order and went to share or preview it again and the pages are out of order and duplicate, is this how it will print?
No, unfortunately because of the high amount of orders they are previewing incorrectly. It will print out how you submitted it, we are working to get that issue fixed as soon as possible.
- Can I purchase a book now but finish it later?
Unfortunately not, you will have to create the item and then order.
- I worked on a book but now I can’t find it, where are they saved?
When you work on a project and click save it will now be saved in your incomplete projects. To continue editing it or add it to the cart you will need to click edit. Once you add it to the cart it will then be saved under completed projects.
- I added my project to the cart how can I go back and edit it?
Once an item is added to the completed projects you will need to click on reorder to edit, preview or order.
- What are the shipping prices?
We do not have a set list of shipping prices because it varies on location and items being purchased however our canvases have a flat rate of 12.99 for 12×12′s, and 23.99 for the other 2 sizes.
- If I made a book as a hardcover how can I make it into a softcover book?
Unfortunately the program cannot do that automatically. You would need to recreate the book in the other format.
- What is the time frame for shipping?
Economy is UPS sure post- 7 business days
Standard is UPS ground-5 business days
Express is UPS overnight-1 business day
- Gift card details
Gift cards can be used multiple times or until the balance has run out. Once they balance has been run out the code will no longer be valid.
It can be used on all items except for purchasing more gift cards. You can only use one gift card per order.
- How can I track my package?
We ship using UPS or UPS mail innovations, if your tracking number includes letters it can be tracked here:
http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PriNav
If your tracking number has only numbers you can track it here:
